Providing our costumers with excellent quality products is something we strive for, however being the nature of electronics there may be faults from time to time. We offer a full 90 days warranty on all our products. If you have received what you believe is a faulty product, please contact us at firstname.lastname@example.org and we will be in contact with you as soon as possible to assess the issue.
All items that are deemed faulty will receive a replacement if the warranty claim is being made within 12 months of the purchase date. Once the faulty product has been received, we will inspect the item and get back in contact with you within 1-3 working days.
If the product is deemed to be faulty under the warranty guidelines at Napelex, we will replace the faulty product and send out a new working product to you free of charge.
If we determine that the product is not covered under the Napelex warranty, one of our employees will contact you directly to discuss alternatives and possible replacements at an additional cost.
There are certain situation where only partial refund are granted (if applicable):
- An item not in its original condition, damaged or missing parts for reasons not due to our error.
- An item that is returned more than 30 days after delivery.
Please note that some of the following will void Napelex warranty, but not limited to:
- Damages or fault caused by accidents, abuse, and misuse.
- Damages caused by wear and tear, theft or loss.
- Damages of faults caused by product tampering or use of third-party accessories.
- Use that is not in accordance with the listed instructions on the product packaging.
*If you are shipping back an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Money back instructions
To qualify for our Money Back Guarantee please follow these simple instructions:
- Contact our customer support team at email@example.com and begin the troubleshooting process. This must be done within 30 days from the date of purchase.
- You will be asked to provide the reason why you are not happy with the product followed by required images/videos of how the product is used.
- One of our customer support specialists will begin the process of troubleshooting or helping you use the product correctly according to our suggested use.
- Follow all troubleshooting steps and provide attachments/evidence for the team to be able to assist you properly.
- The returned items should include all parts as delivered. Missing items may void the 30-day money back guarantee.
We only give a refund if the item will be shipped back to us again.
NOTE: *As it is written with our policy, return shipping cost is not covered by Napelex.
In case the device is damaged, after we received a video of proof and we saw that the device is damaged, we are going to send a new one.
NOTE: *We do not refund if the item is damaged, we will only substitute our device with a new one.
*We may still accept refunds in certain cases even if instruction are not followed, however, we may withhold $35 restocking fee.
- The 30 days money back guarantee does not apply for:
- Incorrect use
- Change of mind