FAQs

Yes, the Napelex Intelligent Neck Massager works by combining low frequency electrical impulses with consistent heat and TENS™ (Transcutaneous Electrical Nerve Stimulation) technology. As a result, problem areas experience more blood flow and the release of natural painkillers called endorphins.

The electrical pulse massage was approved and proven by the United States Department of Health and Human Services as well as the FDA to relieve muscle stiffness. With 15 levels, you can start by the lightest level. And the infrared heat function can be used to ease muscle tension, stress, and promote blood circulation. We sell thousands of neck massager all over the world every month. A lot of customers like our products.

After turning ON the massager by holding down the button for 3-5 seconds, wait till you hear a beep. When turned on, first click the "M" or Mode button on the remote to activate the massage. Then increase the intensity by clicking the "+" button (recommend clicking 5-10 times).

Each time you click a button on the remote you should hear a "beep" that indicates the remote and device are communicating properly.

Every time you switch massage modes by clicking the "M" button, it will reset the strength settings to ZERO so you must click the "+" button to increase the intensity of the massage.

Although it is safe for most people, experts recommend that some groups of people avoid TENS treatment unless a doctor advises its use.

This recommendation applies to the following people:

Pregnant women: Pregnant women should avoid using TENS in the abdominal and pelvic regions. People with epilepsy: Applying electrodes to the head or neck of people with epilepsy may induce seizures. People with heart problemsPeople with a pacemaker or another type of electrical or metal implant.

To experience the best massage effect, please make sure the three electrode plates keep closely touching to your skin (Tie up your hair and take off necklaces before use). And we suggest using a wet towel to moisten your neck a bit in advance.

We are proud to offer FREE WORLDWIDE SHIPPING on all orders. 

Orders can be shipped and fulfilled from multiple Napelex distribution centers around the world.  

SHIPPING INFORMATION 

Quality & Performance Inspection: 1-2 business days.

Standard US Shipping: 10-15 business days.

Standard International Shipping: 13-16 business days.

All orders will be dispatched & processed from our warehouse within 1-3 business days after they have passed the Quality & Performance Inspection. 

The Quality & Performance Inspection consists of a variety of tests conducted on the product to insure its proper functionality before leaving the Napelex facility.  Our customer experience is a #1 priority, so by undergoing this inspection phase it'll increase our customer satisfaction knowing their product is arriving in top condition.

It weighs only 190 g / 6.7 oz, so it’s really lightweight and compact. You can easily tuck it in your carry-on.

No, the Napelex uses an “U” shape ergonomic design. It is specifically designed to fit tightly around any size neck; small or large. 

Reason 1: The massager may lack power — When you receive the massager, if it does not work please fully charge it before using again.  The light on the power button should be the color blue, indicating a full charge.

Troubleshoot: After turning on the massager make sure to first click the "M" or Mode button to activate the massage then increase intensity.

Every time you switch massage modes by clicking the "M" button, it will reset the strength settings to ZERO so you must click the "+" button to increase the intensity of the massage.

It makes no sound at all. It does not vibrate. Instead, it sends pulses in varying degrees and modes, and can be combined with heat. It has a safety feature that will automatically shut itself off after a set amount of time.

You can wipe the metal plate and the machine body with a wet paper towel or disinfectant cotton under shutdown status, and then use it after air drying. Do not wash it directly or clean it under startup state (in case of short circuit).

The massager has 15 strength levels. Right out of the box, the default intensity setting is the first strength level. You can adjust it as needed.

Troubleshoot: Every time you switch massage modes by clicking the "M" button, it will reset the strength settings to ZERO so you must click the "+" button to increase the intensity of the massage.

After turning on the massager make sure to first click the "M" or Mode button to activate the massage then increase intensity.

Here are three different situation for this issue:

The massager has a default setting that it willautomatically shut off after 15 minutes.When the massager runs out of power, it will automatically shut off.When using it, if you take off the massager and leave it without any operation for 60 seconds, the massager will automatically shut off.

There are three reasons:

The massaging time may be too long or the intensity you set is too strong. We suggest that the massaging time should not exceed 30 minutes, and the intensity should be set at an acceptable level that your body can endure. The electrode plates may not touch your neck skin closely. Please make sure the three electrode plates keep closely touching your skin (Tie up your hair and take off necklaces before using). Make sure the skin of your neck is well moistened. Before using the massager, we suggest that you moisten your neck with a wet towel in advance.

The rated working voltage is 5V, which is far lower than the international safety voltage standard 36V. The massage machine uses pulse technology, and you will feel a slight electric flow that won’t hurt you.

There are three modes: kneading modescraping mode, and acupuncture modeNapelex uses three massage nodes to make the positive and negative electrodes stay connected, letting you enjoy deep massage 83 times per minute. With 15 strength levels, It helps improve blood circulation and relieve muscle pain and fatigue.

The reason is that the massager may be charged at an insufficient voltage. Please try another USB adapter to charge it.